“Within Government the days of (paper-based) disconnected processes that lack customer insight and transparency are long gone now that relevant technology has become mainstream.” Unfortunately, this isn’t an actual quote yet. Fact is that governmental organizations are rapidly moving towards new ways of working to better support their processes and service their customers. Case Management has become a common theme in this fresh wind that is blowing through both central and local governmental organizations. Be it building permits, public participation, social benefits or other topics, when it comes to rapid and effective solutions to facilitate this new way of working, Documentum xCP is a key component. A grand example of a composition platform that excels in configurable, almost no code, solutions with superb user experience possibilities.
At Informed Consulting, we not only master the skills to configure these xCP-based solutions. We also master the most important aspect: User Experience (UX). Especially in Government, the need for first class change management is a must have. Our UX experts help organizations take that hurdle in the early day of the project. Long before the xCP-based solution is configured, the future users already learn how it will behave and can already become trained in the solution. Let alone they can be part of the process of designing the solution because flaws that would typically surface during user acceptance testing, are now spotted at the start.